Last month I bought a much wanted seersucker suit from Overstock.com. When it finally arrived I tried it on, and sadly, it was too small. I contacted overstock and asked to return it. They emailed me a return label, but I didn’t realize that they did. A few weeks later, I emailed overstock again, and asked for a new label. I printed it out, taped it to the box, and sent it back. Then today I got a receipt from overstock letting me know they refunded the cost of the suit, minus $19.60 due to a late fee. This is what I wrote them back…
“-$19.60 for a late fee? You’ve got to be kidding?!?! This is overstock’s version of a joke? Its not very funny.
A better version would be: knock, knock. Who’s there? A overstock late fee. Overstock late fee who?? Sike; just kidding. There is no overstock late fee.
Why am I getting charged a late fee? What am I late for? Dinner? No! I just ate lunch, how can I be late for dinner??
Ok, back to reality? Is it because I waited so long to actually send it back? Well, that is YOUR fault (sorry overstock employee, it’s not actually your fault, it is OVERSTOCK’s fault!) I waited and waited for the return label to be mailed to me. I diligently checked the mail everyday for weeks. And finally I emailed overstock, and they emailed me a copy of it.
A better version would be: knock, knock. Who’s there? A overstock late fee. Overstock late fee who?? Sike; just kidding. There is no overstock late fee.
Why am I getting charged a late fee? What am I late for? Dinner? No! I just ate lunch, how can I be late for dinner??
Ok, back to reality? Is it because I waited so long to actually send it back? Well, that is YOUR fault (sorry overstock employee, it’s not actually your fault, it is OVERSTOCK’s fault!) I waited and waited for the return label to be mailed to me. I diligently checked the mail everyday for weeks. And finally I emailed overstock, and they emailed me a copy of it.
Email?! What is this, 2010? Ok, so it is 2010, I didn’t realize that you guys would me emailing me a label. I imagined that overstock and all its glory would be mailing me a return label that was on that sticker kind of paper, where you peel the back off, and it sticks to the box… nope… overstock emails me a copy of it, making me print it off, and taping it to the box. TAPE?!? That was disappointing, I had hoped for more from a giant company like the big O.
But I’m getting sidetracked. I don’t recall ever getting the original return mail label; therefore, I didn’t send it back on time. I really did wait for it in the mail. Then I finally emailed overstock, and they emailed me a copy.
My point is, I don’t want to and I don’t feel like I should be paying nearly $20 in late fees. This isn’t blockbuster! I would dare to say that if I actually get charged for a late fee, I will not order from overstock again (this coming after I gave a raving customer service review, where I specifically said that I would be back to overstock for my purchasing needs). I know 1 customer saying that they won’t come back means little to a conglomerate super internet power store like overstock, but it means a lot to me. You know how it works. I tell 1 person about my crummy service, they tell someone. Then they tell someone. Then they tell someone. Within 2 weeks I will single handedly be responsible for shutting down overstock. My network is that big! I have over 400 facebook friends. I yelp. I used to myspace, but it doesn’t seem as cool anymore. Before myspace I even had a friendster account. Remember friendster? Yeah, neither does the rest of the world. I’m a member of slickdeals. I blog. Some call me a renaissance man. Others call me the songbird of my generation. You may (hopefully) call me $19.60 richer!!
My point is, don’t pick on the little guy (well, I’m not that little. 5’11”, 225 pounds). I was just trying to order a seersucker suit. But it didn’t fit. I missed my Kentucky derby party (well I didn’t miss it, but I didn’t get to wear the suit like I had planned because it was too small).
Please refund the full amount of the late fee :)
-Eric”
But I’m getting sidetracked. I don’t recall ever getting the original return mail label; therefore, I didn’t send it back on time. I really did wait for it in the mail. Then I finally emailed overstock, and they emailed me a copy.
My point is, I don’t want to and I don’t feel like I should be paying nearly $20 in late fees. This isn’t blockbuster! I would dare to say that if I actually get charged for a late fee, I will not order from overstock again (this coming after I gave a raving customer service review, where I specifically said that I would be back to overstock for my purchasing needs). I know 1 customer saying that they won’t come back means little to a conglomerate super internet power store like overstock, but it means a lot to me. You know how it works. I tell 1 person about my crummy service, they tell someone. Then they tell someone. Then they tell someone. Within 2 weeks I will single handedly be responsible for shutting down overstock. My network is that big! I have over 400 facebook friends. I yelp. I used to myspace, but it doesn’t seem as cool anymore. Before myspace I even had a friendster account. Remember friendster? Yeah, neither does the rest of the world. I’m a member of slickdeals. I blog. Some call me a renaissance man. Others call me the songbird of my generation. You may (hopefully) call me $19.60 richer!!
My point is, don’t pick on the little guy (well, I’m not that little. 5’11”, 225 pounds). I was just trying to order a seersucker suit. But it didn’t fit. I missed my Kentucky derby party (well I didn’t miss it, but I didn’t get to wear the suit like I had planned because it was too small).
Please refund the full amount of the late fee :)
-Eric”
Overstock quickly responded with…
“…Since this was your first order with us (and partially because of the knock knock joke), we have issued an additional credit in the amount of $19.60 on 06/14/2010 to your Visa account. …”
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